Maximizing the value of every item you ship
The newswires are abuzz about tough economic times. When times get tough, focusing on customer satisfaction becomes ever more critical to the success of your business. Roadway Time-Critical(TM) and Roadway Time-Advantage(TM) services help you manage your customers’ expectations–maximizing the value of every item you ship, and setting the table for new growth with those customers that are shipping freight.
By keeping in-stock levels up and remaining fully compliant with customers’ delivery requirements, your business will benefit through greater customer retention:
–Attracting new customers can cost up to 5 times more than retaining current customers
–A 2% increase in customer retention can have the same impact as cutting costs by 10%
–Depending on the industry, increasing customer retention by 5% can increase profits between 25% and 125%(Source: “Extreme Management” by Mark Stevens)
In addition to greater customer satisfaction and retention, using Roadway Time-Critical, Guaranteed AM, Guaranteed Day, and Guaranteed Multi-Day Window (all backed by a 100% on-time guarantee) can help you eliminate costly chargebacks from customers–protecting your bottom line.
Global logistics solutions for import and export shipping are provided in conjunction with YRC Logistics, a subsidiary of YRC Worldwide Inc. Service within Canada is provided by Reimer Express, a Roadway subsidiary. Roadway Express and Yellow Transportation are both a subsidiary of YRC Worldwide Inc. (Nasdaq: YRCW), a Fortune 500 company and one of the largest transportation services providers in the world.
Tags: Yellow Transportation